Damaged Shipments

For your protection, please do not sign for merchandise until you inspect for damage. We make every effort to prevent shipping damage, however, please keep the original shipping carton and take the following important steps if there appears to be shipping damage:

1. Quickly contact your local shipping carrier for a Damage Inspection Report.

2. Request that the shipping carrier return the merchandise to the address listed on the package. Please do NOT return the merchandise yourself. This may delay your reorder or credit.

3. Please feel free to call or email our Customer Service Team with any further questions. Please note, vendor policies for handling defective merchandise supersede Pros Salon's policy.